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                        Return and Refund Policy

At The Official Shop, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, so we offer a flexible return and refund policy to ensure a smooth and fair process.

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1. Return Request Period

You have up to 60 (sixty) calendar days from the date you receive your order to request a return or refund. Requests made after this period will not be accepted.

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2. Eligibility for Returns

We accept returns of products with or without defects, including items that have been used, provided they are returned in their original packaging with all original accessories, manuals, and documentation included. 

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3. Condition of Returned Products

• Products must be securely packaged to avoid damage during transit.

• The original invoice or proof of purchase must accompany the returned product.

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4. Initiating a Return

To initiate a return, please contact our customer support team via email at support@theofficial-shop.com within the 60-day return window. Include your order number and a detailed explanation of the reason for the return. Our team will review your request and guide you through the next steps.

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5. Return Shipping Label

Once your return request is approved, we will provide you with a link to download and print the prepaid return shipping label. This label must be used to send the product back to us. Please ensure the package is properly sealed and the label is clearly visible.

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6. Inspection and Approval

Upon receipt of the returned item, our quality control team will inspect the product to confirm its condition and compliance with our return policy. If the product meets the requirements, your refund will be processed promptly.

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7. Refund Process

   .  Refund processes will be made within 6 days 

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8. Return Costs

• You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

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9. Non-Returnable Items

Items returned outside the 60-day window, without original packaging, or with missing components will not be eligible for a refund or exchange.

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10. Exchanges

Exchanges for other products will not be accepted.

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11. Restocking rate

We do not charge a restocking fee.

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12. Customer Support

For any questions, concerns, or assistance with your return, please reach out to us at support@theofficial-shop.com. 

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